

I made sure the QuickBooks user had full permissions. I uninstalled Office 2013 and QuickBooks Premier 2013 and then reinstalled both programs. I ran a repair on Office 2013 and QuickBooks 2013. I also created a new Outlook profile just in case that was the issue. Made sure their was a Mail profile in Outlook. Set the default email program in Internet Explorer. Made Sure Outlook was the default mail program. I made sure Outlook 2013 was a supported version in QuickBooks 2013. I will include links at the bottom of my article for some of the websites I visited trying to find a solution. Here are some of the troubleshooting steps I went through before I found the solution. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. So I rolled up my sleeves and went to work on it.Īfter about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Both computers were running Windows 7 Professional 64bit. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013.
